Telephone contact hours and response times
Telephone contact
We can be reached by phone from Monday to Friday between 09:00 - 17:30.
If we are not available, you will be put through to our voicemail. Our voicemail does not have a menu.
If you cannot reach us by phone, you can leave a voicemail. We will call you back as soon as possible. (Of course, you can also try calling us again later or send an email.)
Calls are charged at standard network rates.
Emergencies:
In the event of an emergency, we can be reached 24/7. If something very serious happens during an event, call Maarten or Brent:
Maarten: +31 (0) 6 55 37 76 60
Brent: +31 (0) 6 46 20 88 66
Response times
- Responding to information requests on existing and new insurance: within one week.
- Accepting new insurance and changing and cancelling existing ones: within one week.
- Providing insurance statements and documents, such as policies and insurance certificates (new and existing policies): as soon as possible, but within a maximum of 30 days.
- Claims handling and insurance payments: as soon as possible, but within a maximum of 30 days.
- Complaint handling: as soon as possible, but within a maximum of 30 days.
Latest news
Taking out event insurance? Here’s how it works
Organising an event always comes with certain risks. From damage or accidents to bad weather or even cancellation — with the right event insuranc...
Read more
Be well prepared: how to organise your event and manage responsibilities
A successful event starts with clear agreements. Who does what? What do you need to arrange? And how do you make sure everything runs smoothly on...
Read more
Clarity on costs: How event insurance works (and what to expect)
How much does event insurance cost? It’s a question we hear all the time. And fair enough — if you're planning an event, you want to know what yo...
Read more