Telephone contact hours and response times
Telephone contact
We can be reached by phone from Monday to Friday between 09:00 - 17:30.
If we are not available, you will be put through to our voicemail. Our voicemail does not have a menu.
If you cannot reach us by phone, you can leave a voicemail. We will call you back as soon as possible. (Of course, you can also try calling us again later or send an email.)
Calls are charged at standard network rates.
Emergencies:
In the event of an emergency, we can be reached 24/7. If something very serious happens during an event, call Maarten or Brent:
Maarten: +31 (0) 6 55 37 76 60
Brent: +31 (0) 6 46 20 88 66
Response times
- Responding to information requests on existing and new insurance: within one week.
- Accepting new insurance and changing and cancelling existing ones: within one week.
- Providing insurance statements and documents, such as policies and insurance certificates (new and existing policies): as soon as possible, but within a maximum of 30 days.
- Claims handling and insurance payments: as soon as possible, but within a maximum of 30 days.
- Complaint handling: as soon as possible, but within a maximum of 30 days.
Latest news
Event safety: what we can learn from the best in the field
Safety is a top priority when organising any type of event. Whether you're hosting a major festival, a business conference or a sports match, wit...
Read more
What does the future hold for the Dutch event industry?
The Dutch event market is buzzing with change. New technologies, evolving regulations, and social trends are pushing organisers to rethink the wa...
Read more
What to look for when choosing an event insurance provider
As an organiser of a festival, sporting event, or corporate gathering, your main goal is for everything to run smoothly. Still, it’s smart to thi...
Read more