Telephone contact hours and response times
Telephone contact
We can be reached by phone from Monday to Friday between 09:00 - 17:30.
If we are not available, you will be put through to our voicemail. Our voicemail does not have a menu.
If you cannot reach us by phone, you can leave a voicemail. We will call you back as soon as possible. (Of course, you can also try calling us again later or send an email.)
Calls are charged at standard network rates.
Emergencies:
In the event of an emergency, we can be reached 24/7. If something very serious happens during an event, call Maarten or Brent:
Maarten: +31 (0) 6 55 37 76 60
Brent: +31 (0) 6 46 20 88 66
Response times
- Responding to information requests on existing and new insurance: within one week.
- Accepting new insurance and changing and cancelling existing ones: within one week.
- Providing insurance statements and documents, such as policies and insurance certificates (new and existing policies): as soon as possible, but within a maximum of 30 days.
- Claims handling and insurance payments: as soon as possible, but within a maximum of 30 days.
- Complaint handling: as soon as possible, but within a maximum of 30 days.
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